Refund of unused part of upgrade

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  lizmostyn · Member · Mar 12, 2023 at 2:27 pm

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  I have just changed from wordpress.com website to wordpress.org and there is a portion (£180) of credit which is due for refund. Can you please investigate and refund this please?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Mar 13, 2023 at 1:31 am

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  Hi there,

  I have cancelled the upgrade and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm. More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  Please note that your domain elizabethmostyn.com was not eligible for refund since it was cancelled outside of the refund period for domains: https://wordpress.com/support/domains/cancel-refund-a-domain/#domain-name-refunds

  Hope that helps. Please let us know if you have any more questions.