Refund please?

  • Unknown's avatar
    cassywalsh · Member ·

    Hi
    I’m a student and I thought this was a free domain? I’ve been charged 96 dollars today for a subscription I didn’t know I had? I really can’t afford it as I’m a student. Please can I have a refund? Will I loose my website? I really thought it was free to have? Sorry for the confusion. Kindest regards. Cassy

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    What is the URL of the domain that the purchase applied to?

    I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to process a refund.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

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