Refund policy is confusing and complicated, no ‘live’ support now

  • Unknown's avatar
    laurief1107 · Member ·

    Your refund policy is confusing and complicated. I shouldn’t have to read an ‘article’ to understand it. That’s bad for customer satisfaction and it’s bad for business. Keep it simple. Or you will lose customers, I, for one. Also, there is no ‘live’ support right now.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Our refund policy is very clear:

    WordPress.com is happy to issue refunds in the first 14 days after purchase for annual, two-year, and three-year plans and 7 days for monthly plans.

    One exception is to domains, which must be canceled within 96 hours due to their unique registration process.

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