refund problems

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  apluswritingacademy2014 · Member · Feb 27, 2014 at 9:47 pm

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  I want to refund purchased items in my update section. I clicked refund and the browser just refreshes and shows the same page as before. Can anyone help me refund all items purchased on this account? thank you so much

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 28, 2014 at 3:32 am

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  I can help you with that. Which upgrades specifically are you looking to have refunded?

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  apluswritingacademy2014 · Member · Mar 1, 2014 at 12:27 am

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  hi,

  I would like to refund the following products on my account
  -WordpPress.com Premium ($99)
  -Domain: apluswritingacademy.com ($18)
  The 2 days refund period has expired for the domain as of today, but I requested refund on the day of purchase.

  thank you

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  staff-ozmodiar · Staff · Mar 1, 2014 at 5:18 pm

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  Just so I am clear, you would like to retain the domain registration for apluswritingacademy2014.com, correct?

  Also, regarding canceling apluswritingacademy.com:

  Just to clarify, if you want to cancel your domain apluswritingacademy.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using apluswritingacademy.com again in the future, I suggest that you do not choose to cancel and instead we can pro-rate a refund for your WordPress.com Premium upgrade less the domain registration fee ($99 – $18 = $81 refund).

  Please confirm that you understand and want to cancel your domain. Once you have done so, I will cancel it and remove the upgrade from your account.

  Please let me know if you have further questions or if anything is unclear.

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  apluswritingacademy2014 · Member · Mar 3, 2014 at 10:20 pm

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  Yes I do want to use apluswritingacademy.com again in the future, so I will go with your suggestion. However, if I keep the domain which I paid $18 and cancel the premium upgrade which costed me $99, wouldn’t I just get the $99 back instead of $99-$18=$81?
  Please verify this so I can just refunded on the premium upgrade.
  Thank you so much for your time.

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  apluswritingacademy2014 · Member · Mar 3, 2014 at 10:23 pm

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  just to be clear, I would like to keep “apluswritingacademy.com” and cancel “apluswritingacademy2014.com” along with the premium upgrade plan

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  staff-ozmodiar · Staff · Mar 4, 2014 at 4:31 am

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  Sorry if I was unclear, think of it this way, here is what you have paid for:

  $81 WordPress.com Premium
  $18 apluswritingacademy.com
  $18 apluswritingacademy2014.com

  I will cancel apluswritingacademy2014.com and the Premium upgrade for a total refund of $99.

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  staff-ozmodiar · Staff · Mar 4, 2014 at 4:32 am

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.

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  apluswritingacademy2014 · Member · Mar 4, 2014 at 6:18 am

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  thank you so much!
  one more question:
  how can I get ahold of the information needed to host the “apluswritingacademy.com” domain on other hosting service?

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  staff-ozmodiar · Staff · Mar 4, 2014 at 7:13 pm

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  You can point the domain you registered at WordPress.com to another server (hosting service), with these steps:

  Change a domain’s name servers

  You’ll need to obtain the name server values from your current host. You should be able to find them on their support documentation, or contact them and ask for the information. (Name servers may be referred as “nameservers” or “NS records” instead.)

  I hope this helps – let me know if you have any more questions!