Refund ‘processed’ but not in my account
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I had a refund ‘processed’ 6 weeks ago, however it is still not in my account? I have tried contacting live support however, no answers! Can someone please help me??
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Hi there,
Have you contacted your bank yet? Refunds are processed immediately on our end, but banks and credit card companies have their own processes to return the funds to your account on their end, and that is what causes the delay. Usually it shouldn’t be more than ten days, but we know of cases where this took up to two statement cycles.
When contacting your financial institution, you can use the transaction ID from our payment processor which appears in your refund receipt as a reference:
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