Refund request for bundle

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  henboogie · Member · Apr 28, 2012 at 7:48 pm

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  Hi

  It has been less than 48 hours since my order and I would like to refund my costs for the bundle. I would like to keep my domain name registration however. I would just like to have the refund for the bundle which doesn’t serve a purpose for me.

  Thank You

  Henry

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 28, 2012 at 7:52 pm

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  I have flagged this thread for Staff attention.

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  henboogie · Member · Apr 29, 2012 at 3:32 pm

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  I cannot lose this domain name. I could see if I asked for this but I didn’t. It was very clear in my email and even on the store that my domain newmathproject was mine and that it was $26 for it. I am fine paying for that. What I am not fine with is that you cancelled this without my approval and then I have potentially lost the domain name forever.

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  timethief · Member · Apr 29, 2012 at 3:37 pm

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  I am a Volunteer. This is a peers support forum where Volunteers answer questions then can answer ie. alcomst all question and flag those threads that require Staff intervention. I flagged your other thread for Staff attention yesterday and Staff have yet to respond to it. When I click your username I discover the domain mapping is still in place. There’s nothing more I can do for you. You will have to wait for Staff to assist you and this thread is likewise flagged for them.

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  auxclass · Member · Apr 29, 2012 at 3:42 pm

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  A whois shows newmathproject.com as suspended for spam and abuse – registered a couple of days ago.

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  henboogie · Member · Apr 29, 2012 at 4:02 pm

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  That’s hilarious! spam and abuse? I made one post!

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  staff-blorbo · Staff · Apr 30, 2012 at 8:51 pm

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  Your bundle included the domain registration, and when choosing the receive a refund for the whole bundle, you agreed to cancel the domain that came with it.

  I have sent a request to our registrar partner to see if the domain can be recovered without a fee, but I can’t make any promises.

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  staff-blorbo · Staff · Apr 30, 2012 at 9:51 pm

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  We were able to recover the domain. I’ll reply to your email with further instructions.

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  raincoaster · Member · May 1, 2012 at 1:05 am

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  There really should be a way to cancel a bundle but keep a certain portion of it. We see this situation constantly.

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  henboogie · Member · May 1, 2012 at 1:08 am

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  Thank you. I received the paypal notification and paid the $18 about 2 hours ago. Let me know what you need me to do from here. I apologize for being so salty but I had done alot in preparation for the debut of this site and I didn’t want to start over with a brand new URL.

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  staff-blorbo · Staff · May 1, 2012 at 6:15 pm

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  Since we’ll need transaction details, let’s continue via email.