refund requested

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  frankielynne2010 · Member · Sep 3, 2017 at 3:52 pm

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  i did not realize that the premium membership does not allow me to build a membership site. i do not want to pay 299.00 and then have to pay for plugins. this product will not work for my needs. i would like a refund.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Sep 3, 2017 at 9:05 pm

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  I’d be happy to help you with that. However, it looks like you have filed a dispute with your bank regarding this charge. Once that has occurred, the situation is out of our hands and you will need to wait for the dispute process to finalize before your money is refunded.

  If you can cancel the dispute with your bank, I can then process the refund immediately.

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  frankielynne2010 · Member · Sep 3, 2017 at 9:19 pm

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  i can cancel the dispute. i would not have opened it had it been clear how to access the support desk. there are no links or directions on your website regarding how to reach you – which is not very helpful. so i had to cancel the sale via paypal.

  what i thought would happen in an attempt to upgrade would be that the original money would be applied to the upgrade, but that doesn’t look like it’s set up as an option either….

  the process to purchase isn’t really that clear what to do if there are questions or issues. all the links continue to take you back in a loop that did not lead to access to support.

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  frankielynne2010 · Member · Sep 3, 2017 at 9:25 pm

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  i can cancel the dispute. i would not have opened it had it been clear how to access the support desk. there are no links or directions on your website regarding how to reach you – which is not very helpful. so i had to cancel the sale via paypal.

  what i thought would happen in an attempt to upgrade would be that the original money would be applied to the upgrade, but that doesn’t look like it’s set up as an option either….

  the process to purchase isn’t really that clear what to do if there are questions or issues. all the links continue to take you back in a loop that did not lead to access to support.

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  staff-ozmodiar · Staff · Sep 3, 2017 at 9:57 pm

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  I understand. Thank you for giving us that feedback.

  Please let me know when the dispute has been canceled.

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  frankielynne2010 · Member · Sep 3, 2017 at 11:10 pm

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  i have cancelled the claim. please check

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  frankielynne2010 · Member · Sep 4, 2017 at 3:03 am

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  Hello. You asked me to cancel the dispute which i have done and you stated that you would refund my money. I have not heard back from you. Why is that?

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  staff-ozmodiar · Staff · Sep 4, 2017 at 3:59 pm

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  It is still showing is being an active dispute. If you call paypal and ask them to cancel the dispute, they can do it right then and there. If you use the web interface to cancel the dispute, you go into a queue and have to wait until someone from Paypal actually cancels it.