Refund | WordPress Explorer Plan

  • Unknown's avatar
    seightongroup · Member ·

    Hello I need help, i want to issue a refund to my recent purchase which is the WordPress Explorer Annual Plan. can you verify on how i do that and whether i am eligible for refund? i recently made the purchase, probably 2 hours ago

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    seightongroup · Member ·

    Remove WordPress.com Explorer

    When you downgrade your plan,website.com. will immediately start forwarding to website.com.
    website.com. will be the address that people see when they visit your site. Would you still like to downgrade your plan?

    this is what pops up

  • fstat · Staff ·

    Hi there,

    You are definitely eligible for a refund. We have a 14-day refund period, and you’re well within that timeframe.

    To cancel your plan and process your refund, please follow the steps outlined in this guide: https://wordpress.com/support/manage-purchases/cancel-a-purchase/. It’s a straightforward process, and you should be able to handle it without any issues.

    However, I’d like to inform you that if you proceed with the cancellation, your domain seighton.com will be disconnected from your WordPress.com site. After the plan cancellation, your site will only be accessible through its free address, which is seighton.wordpress.com. Please note that a paid plan is required to keep a domain like seighton.com connected to a site.

    If you have any more questions or need further assistance, feel free to reach out. We’re here to help.

  • The topic ‘Refund | WordPress Explorer Plan’ is closed to new replies.