Refunding Renewal
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Hello, I was charged $26 dollars for what I see was a recurring payment I don’t recall setting. I was wondering if it was possible to get a refund for this transaction, as I was not using the domain that I previously purchased and wasnt looking to renew. Any help would be appreciated, thanks!
The blog I need help with is: (visible only to logged in users)
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Hi there,
The recent payment on your account was for the domain, senssuebean.com, which you bought in February 2016. We sent you several email reminders that the domain was due for renewal before the payment was taken.
We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:
If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.
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