refunds

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  dianagdn3 · Member · Oct 31, 2023 at 1:50 pm

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  i Want to request a refund?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 31, 2023 at 2:09 pm

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  You can manage your purchases yourself at https://wordpress.com/me/purchases

  You find all info at https://wordpress.com/support/refunds/

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  fstat · Staff · Oct 31, 2023 at 2:18 pm

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  Hi there,

  To request a refund, you can cancel your upgrades directly from your Purchases page here: https://wordpress.com/me/purchases/

  For a step-by-step guide on how to do this and to learn more about our cancellation and refund policy, you can visit: https://wordpress.com/support/manage-purchases/cancel-a-purchase/

  If you don’t mind, may I ask why you’re considering canceling your plan? Your feedback is invaluable to us, and it helps us improve our services.

  Thanks for reaching out, and let me know if there’s anything else I can assist you with.

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  dianagdn3 · Member · Oct 31, 2023 at 2:42 pm

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  following the instructions, I don’t have a refund button, the text is correct: After you confirm this change, the subscription will be removed on 2024. January 31

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  staff-totoro · Staff · Oct 31, 2023 at 7:30 pm

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  Hi @dianagdn3

  From what I can see it looks lie you have cancelled the upgrade successfully, and a refund has been issued. You can confirm here:  https://wordpress.com/me/billing

  It can take a few billing cycles (depending on your institution) for this to show up in your account, but I see a refund was processed on our end. You may also wish to contact your credit card company to confirm in the event that you do not see it it listed there as well.

  You can find more info on when to expect your refund here: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  Sorry to see you go, but I wish you the best of luck!