Regarding migrating from current servers to wordpress.com

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  newsrum2 · Member · Nov 8, 2021 at 4:26 pm

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  Hi, I want to host my domain on wordpress.com and being migrate from current hosting provider. Want to start with (Business-Best for Small Businesses ₹1050 per month, billed monthly) plan. Today I want try to get this offer but not able to do so. Having some problem on STEP (connect your own domain) page. Please help me out

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Nov 8, 2021 at 6:50 pm

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  Hi there,

  A few questions:

  Where is your domain currently hosted? What is happening when you try the connect your own domain step? Are you receiving any error messages? Also, what support page are you following? I would suggest following the steps on this page if it isn’t the one you are using:

  https://wordpress.com/support/move-domain/incoming-domain-transfer/

  It provides information on transferring your domain from a particular host, and a step-by-step guide on how to move it over to WordPress.com.

  Please take a look and let us know how we can further assist you.

  Thanks!

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  newsrum2 · Member · Nov 9, 2021 at 1:56 pm

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  My current hosting provider is hostinger com with business plan with jetpack installed. My site is on jetpack with same dashboard as i used on my website. Now I am trying to register hosting account with same email which i am using for jetpack account. So may be this one is giving error.

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  aleone89 · Staff · Nov 9, 2021 at 3:03 pm

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  Hello there,

  Ok that sounds like a bit of tangle there… Can you tell me the domains you’re looking to move over to WordPress.com and we can then advise on next steps.

  Many thanks.

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  newsrum2 · Member · Nov 9, 2021 at 10:00 pm

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  newslanes.com

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  staff-blorbo · Staff · Nov 9, 2021 at 11:58 pm

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  Ah, the problem is you have a suspended site under your account here.

  If you contacted us through the “click here to contact us” link in the notice on your Dashboard, our Terms of Service department definitely received your request, and they’ll be getting back to you ASAP.

  If you cannot access your Dashboard, please contact us through https://wordpress.com/support/suspended-blogs/

  As a policy, please refrain from discussing Terms of Service issues on the public forums.

  Thank you for your patience!