Reinstating a cancelled domain mapping plan

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  ntucmaa · Member · Jun 26, 2017 at 10:01 am

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  Hi, I have a domain mapping for my site which I have mistakenly cancelled. Could you help to reinstate the previous subscription which expires on Jan 2018? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jun 26, 2017 at 12:28 pm

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  Hi ntucmaa,

  I can see you recently cancelled domain mapping for ntucmaa.com. Is this the upgrade you would like to restore?

  Once I know for sure, I’ll be happy to help!

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  ntucmaa · Member · Jul 1, 2017 at 8:18 am

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  Hi, yes I would like to restore the domain mapping for ntucmaa.com
  I had a running subscription for the domain mapping till Jan 2018. However, I had unintentionally renewed it just last week. Would like to know how the length of subscription would work out. Thanks.

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  gemmacevans · Member · Jul 3, 2017 at 8:44 am

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  Hi ntucmaa,

  Thanks for confirming — I’ve restored domain mapping for you and it will expire on the original expiration date (2018-01-25). Your account shows you renewed the domain mapping upgrade twice so I’ve refunded one of the payments to you. There is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Please let me know if you need any further help.