Renew

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  akbrown37 · Member · Sep 4, 2016 at 12:22 pm

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  I updated my credit card because my auto renew for my domain didn’t go through as my card had expired. How do I push through the re newal now?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 5, 2016 at 6:35 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  akbrown37 · Member · Sep 5, 2016 at 8:04 pm

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  Is it possible to get an actual phone number, to have a real conversation?

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  akbrown37 · Member · Sep 5, 2016 at 8:05 pm

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  I don’t understand how they are not connected. I have no idea what else to think of as a connection.

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  staff-doublebassd · Staff · Sep 5, 2016 at 11:30 pm

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  We do not provide phone support, but I would be happy to help you here!

  Was it a domain upgrade that your wanting to renew? If so, what is the URL? I would be able to find the upgrade if I have the domain URL.

  Let me know. Thanks!