renew a domain that just expired

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  oregoncureadmin · Member · Feb 13, 2017 at 6:48 pm

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  How do I renew a just expired domain name? How do I make a payment?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 13, 2017 at 7:39 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!

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  oregoncureadmin · Member · Feb 13, 2017 at 8:30 pm

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  I’m totally lost on this. Did I need to try and upgrade? I just really wanted to keep the original domain operating by making a payment but could not find a way to do that nor do I remember seeing a notice, probably since I was not the originator of the account just the current keeper of this non profit site.

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  timethief · Member · Feb 13, 2017 at 8:35 pm

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  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

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  oregoncureadmin · Member · Feb 13, 2017 at 8:50 pm

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  I have been the “web master” on this site for nearly two years now. This current “expired domain” event is something new to me. However I was not the originator back in 2013 or 2014 when this non-profit site was orininated but I can make a payment if that is what it takes to keep it going.

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  oregoncureadmin · Member · Feb 13, 2017 at 9:15 pm

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  I did not hit “purchase an upgrade”, I just went looking there to see if I could make a payment there for the original account if needed. I am logged in the only way I know to this account. I did contact the originator but will most likely not hear back from them until way late tonight or tomorrow to see if she has had any notification about renewal.

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  staff-doublebassd · Staff · Feb 13, 2017 at 11:09 pm

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  Hey there,

  I responded to you in the other thread you created here:

  https://en.forums.wordpress.com/topic/reinstate-an-expired-domain

  Please respond there with any questions/comments. Thanks!

  Closing thread.