Renew domain

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  mubyfuture · Member · Sep 18, 2021 at 10:20 pm

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  Hello! I’m trying to renew my domain that I think is in the redemption period. The thing is, there is nothing stored under ‘Purchases,’ so I have no clue how to renew it. How do I renew my domain?

  I don’t have a site linked to this WordPress.com account

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  aisajib · Member · Sep 19, 2021 at 1:26 am

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  Hi there!

  I’m not seeing any domains registered on this account which explains why you don’t see anything under your list of Purchases. You would have owned the domain with a different WordPress.com account. Can you tell us what the domain is so that we can look that up on our end?

  Regards

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  mubyfuture · Member · Sep 20, 2021 at 2:22 am

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  Thank you! The domain is grabfoundation.org

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  aisajib · Member · Sep 20, 2021 at 4:02 am

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  Hi there!

  Thanks! The domain grabfoundation.org is on a different WordPress.com account, so you’ll need to contact us from the correct account that you used to register the domain. Please log out of mubyfuture and log in to the correct account.

  If you’re having trouble logging in to the correct account, please follow our account recovery steps here: https://wordpress.com/support/account-recovery/

  We’ve also sent an email to the email address we have on the correct account. Make sure to check all of your email accounts and follow the instructions on our email to redeem the domain.

  Regards

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  mubyfuture · Member · Sep 20, 2021 at 5:01 am

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  Thank you! By any chance, could you say what email is linked to that account? I really thought this was the account connected to grabfoundation.org and I can’t remember that I had two log-ins. Grabfoundation is linked as a blog to this account.

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  aisajib · Member · Sep 20, 2021 at 5:12 am

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  Hi there!

  Due to security reasons, I’m afraid we aren’t able to reveal which email address is in the account.

  If you can’t locate the email on all of your known email accounts, please use the account recovery method instead.

  1. Locate the transaction ID of any previous payments to WordPress.com (like on your credit card statement).
  2. Send that to us using the account recovery form here: https://wordpress.com/support/account-recovery/#account-recovery-form (Do not post the transaction ID on this forum.
  3. Wait for us to get back to you via email.

  With the transaction ID, we can prove your account ownership and reveal (and change) the email address on the correct account for you. This can’t be done in the forums so please locate the transaction ID and send that to us using the account recovery form.

  Regards

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  mubyfuture · Member · Sep 27, 2021 at 2:25 am

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  Hi again! So I have finally found a transaction ID, I have been trying to recover my account, but it says that my website does not exist. I also think I know the log in now to my website, but if that is the right one it says that my account is closed. I can not use the recovery form because it says that my website does not exist.

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  aisajib · Member · Sep 27, 2021 at 4:37 am

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  Hi there!

  You can send the transaction ID via email at this address: passwordhelp@wordpress.com

  Please send an email to that address with the transaction ID and we’ll be happy to help further.

  Regards

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  grabfoundationng · Member · Sep 28, 2021 at 4:14 pm

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  Thank you! I have now figured everything out and I paid the renewal. How long will it take until my website is up again?

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  staff-blorbo · Staff · Sep 28, 2021 at 4:25 pm

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  https://grabfoundation.org/ appears to be back to working order. :)

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  infin8lyelevated · Member · Oct 18, 2021 at 2:54 am

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  I am literally having this EXACT issue. Only, there seems to be confusion on the account that is associated with my login. I received an email from WordPress saying my domain was getting ready to expire. I used the SAME email address that WordPress used to email me about my account. However WordPress is saying that the account doesn’t exist. How is WordPress emailing an account you say does not exist?

  my account is infin8dreams.com

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  aisajib · Member · Oct 18, 2021 at 6:24 am

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  Hi @infin8lyelevated

  I see that you have an open thread with us here: https://wordpress.com/forums/topic/wordpress-is-not-showing-i-have-an-account-but-is-effecting-my-emails/?view=all

  Please reply there so that we can help you without sending notifications to another user (who posted this thread.

  Thanks!