Renew my monthly subscription and keep my site live

  • Unknown's avatar
    bullsbatch20 · Member ·

    I wanted to renew my monthly subsription but by mistakenly i did payment for domain registration. Thats why i click on refund . I just wanted to renew my monthly subscruption and please keep my site live.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I just wanted to renew my monthly subscruption and please keep my site live.

    According to our records, you last renewed the Business plan (monthly edition) on Apr 7, 2022 (receipt here) but I do not see that you renewed on May 7, 2022 as you can see here: https://wordpress.com/me/purchases/billing/

    Because of this your Business Plan expired and was removed from your account. We no longer offer the Business Plan, but you can consider upgrading to the Pro Plan instead, which offers the same features, but at a lower price point: https://wordpress.com/pricing/

    I wanted to renew my monthly subscription but by mistakenly i did payment for domain registration. Thats why i click on refund

    Unfortunately when you refund a domain in this way, it is cancelled and returned to the registry for resale. We are happy to help you recover this domain, but because you have already been refunded we will need to charge you again. Do you wish to recover this domain so you can use it?

    Thanks for the additional info!

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