Renew site

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  karenplent · Member · Sep 29, 2022 at 7:36 pm

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  Having trouble renewing site

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-totoro · Staff · Sep 29, 2022 at 10:25 pm

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  Hi there,

  I do not see any upgrades under your @karenplent WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.