Renewal

  • Unknown's avatar
    steve994572519 · Member ·

    We do not have a website and really do not need one for what we do but our email addresses are important. Our payment card number has changed since we first started and I have now managed to update it for the renewal. Our emails have stopped working. How do I recover them? I’ve been a bit lax and should have changed the card details earlier, I was getting messages from WordPress. The domain name is not available to anyone else yet!! All I want to do is pay.

    Kind regards
    Steve

  • staff-ozmodiar · Staff ·

    Hi,

    What is the URL of the domain you are wishing to renew?

    I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    steve994572519 · Member ·

    Hi, the URL is:
    https://raymontpropertydevelopment.com
    as far as I’m aware this is the adminstrator email I’ve used to register this domain. I’m a bit new to this and just want to be able to receive emails through my business.

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @steve994572519 WordPress.com account when I check on our end.

    Is it possible you made your purchase under a different login? I can confirm that raymontpropertydevelopment.com is registered here at WordPress.com but under a different account, and not your @steve994572519 login.

    To clarify the issue, I see that the domain raymontpropertydevelopment.com has expired last month, so to reestablish your website and email you will need to log in to your other account, and then you can renew here: https://wordpress.com/me/purchases/

    If you are having trouble remembering the login for your other account, we are not able to help with password resets in this public forum, but you can fill out the form here and our account recovery team will be in touch with you via email to help you regain access. https://wordpress.com/wp-login.php?action=recovery

    Hope that helps. Please let us know if you have any more questions.

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