Renewal

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  responder999 · Member · Apr 11, 2022 at 11:32 am

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  I have had an email ‘Your Site Redirect purchase for tamworthhaveaheart.com will renew automatically in 30 days. You don’t have to do anything — this is just a reminder.’ I don’t know what this is about as I do not use wordpress as far as I am aware. Could you please clarify for me. Many thanks. Keith

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Apr 11, 2022 at 2:24 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.