renewal/credit card needs updating

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  randalloppitzgmailcom · Member · Apr 4, 2021 at 3:53 pm

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  how

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  staff-totoro · Staff · Apr 5, 2021 at 1:12 am

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  Hi there,

  I do not see any upgrades under your account when I check on this end: https://wordpress.com/me/purchases/

  Is it possible the upgrades for thehealprocess.com are not under your account, but instead under the account of another admin on the site? To clarify you are not able to manage purchases made under someone else’s account so they would actually need to be the one to update their payment info, which can be done by following the steps here: https://wordpress.com/support/payment/#add-a-credit-card-to-your-account

  Hope that helps. Please let us know if you have any more questions.