RENEWAL ISSUE

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  hcrombie · Member · Mar 8, 2017 at 1:21 pm

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  I cancelled the auto-renewal of my domain mapping but have been charged regardless and it does not seem that the cancellation has gone through. I am not renewing my ownership of the domain and I no longer need this service. I have logged this as a claim with PayPal but have been told that if I cancel the claim then WordPress will refund the mistaken payment much faster. How can I request a refund directly from WordPress?

  The blog I need help with is: (visible only to logged in users)

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  hcrombie · Member · Mar 8, 2017 at 1:23 pm

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  I would also like to know how to cancel the automatic payment for the future because I am no longer being given the option to do so.

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  kokkieh · Staff · Mar 9, 2017 at 11:07 am

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  It looks like the dispute has been cancelled and I was able to issue the refund for you. You should receive it in about 10 business days, depending on your bank.