Renewal not credited

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  andrewoldham1 · Member · Dec 8, 2016 at 1:31 pm

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  I paid you $26 in November to renew christiangrandfather.com. You took the money out of my bank account and then put back in. Then you took it back out a second time. My account is paid and you have your $26. Why have I not been renewed???

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 8, 2016 at 6:45 pm

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  Wow, that’s very strange.

  What is the underlying .wordpress.com URL?
  Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

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  andrewoldham1 · Member · Dec 8, 2016 at 8:55 pm

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  The wordpress URL is currently christiangrandfather.wordpress.com. I have had it as christiangrandfather.com for over two years. I paid the account and here is my receipt number:

  Receipt ID: 20900288
  Transaction ID: ch_19ELfIAEuzoIBr94nAZ8miqz

  After payment the money that WP took out was put back in my account and then about a week later taken out again. I have paid the money due but my account has not been credited to where I can use it as christiangrandfather.com.

  Hope you can help!

  Thanks!

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  timethief · Member · Dec 8, 2016 at 8:58 pm

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  Staff will remove receipt and transaction numbers from this thread as this is a public support forum. They will contact you bey email at the address in your account at https://wordpress.com/me/account

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  andrewoldham1 · Member · Dec 8, 2016 at 9:03 pm

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  Thank you so much!

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  timethief · Member · Dec 8, 2016 at 9:04 pm

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  You’re welcome. Please be patient while waiting.

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  staff-ozmodiar · Staff · Dec 9, 2016 at 4:31 am

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.

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  staff-ozmodiar · Staff · Dec 9, 2016 at 4:31 am

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  But just to clarify, you were WANTING to renew that domain, correct? Or were you trying to cancel it.

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  andrewoldham1 · Member · Dec 9, 2016 at 3:29 pm

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  Sorry I took so long to respond. Yes, I was definitely trying to renew my domain. I was NOT trying to cancel it. Since you have already processed a refund, should I go ahead and send a new payment to renew my domain, or wait until I get the refund. If there is a way you can stop the refund and just credit it as payment that would be better. Let me know what to do. Thank you so much for all your help.

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  staff-ozmodiar · Staff · Dec 10, 2016 at 12:52 am

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  Okay, this has gotten mucked up somehow on our end. I’m sorting it out, but I’ve had to reach out internally for some help.

  My apologies and I appreciate your patience.

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  andrewoldham1 · Member · Dec 10, 2016 at 1:18 pm

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  Thank you!

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  staff-ozmodiar · Staff · Dec 12, 2016 at 7:23 pm

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  I am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it.