Renewal Notice

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  neilshea · Member · Feb 2, 2017 at 2:54 pm

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  I got an email for a domain renewal notice, but when I log into my account to see the purchases section it says that I have no sites linked to my account, which is weird because my website was specifically referenced in the email notice they sent me…Any humans out there at wordpress who can help? I don’t want my website to shut down on Feb 22 as the notice states.

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  justjennifer · Member · Feb 2, 2017 at 5:23 pm

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  For what site is this? Is it possible you need to be logged in with a different username account?

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  staff-doublebassd · Staff · Feb 2, 2017 at 6:56 pm

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  Hi there,

  Yes, what is the site URL? There is no URL connected the account that you are contacting us from. Would be glad to assist you with this.

  Thanks!

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  eshea89 · Member · Feb 4, 2017 at 2:20 am

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  hey guys, thanks for the quick replies, the site url is http://maimedandtamed.com

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  staff-ozmodiar · Staff · Feb 4, 2017 at 6:37 pm

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.