renewal of domain help

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  tritz19dgmailcom · Member · Apr 16, 2017 at 4:36 pm

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  I an email from wordpress reminding me to renew my domain name but I cannot seem to find my original purchase in my wordpress account. Can you please give me an idea of where to start so I can renew the domain.

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  staff-ozmodiar · Staff · Apr 16, 2017 at 6:21 pm

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.