Renewal Payment Received?

• 

  chefn · Member · Mar 28, 2012 at 10:11 pm

  • Copy link
  • Add topic to favorites

  I’ve paid for a renewal (filled out the form for payment and hit submit twice) but the status of my domain still shows it will be expiring at the end of April.
  Blog url: http://chefn.wordpress.com/

• 

  staff-blorbo · Staff · Mar 28, 2012 at 10:50 pm

  • Copy link

  I don’t see any renewal transactions on your account. Did you receive a receipt from us?

• 

  chefn · Member · Mar 28, 2012 at 11:03 pm

  • Copy link

  No I didn’t. Payment must not be going through. What are our other options? Can we enable auto-renew somehow? That seems to be how we used to pay.

• 

  staff-blorbo · Staff · Mar 28, 2012 at 11:45 pm

  • Copy link

  You’ll need to enable auto-renew as part of a renewal. Are you trying to renew from the My Upgrades section of your Dashboard?

• 

  chefn · Member · Mar 28, 2012 at 11:46 pm

  • Copy link

  Yes, I’m at https://chefn.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

• 

  staff-blorbo · Staff · Mar 28, 2012 at 11:47 pm

  • Copy link

  Hm, do you have any luck if you click “Enable Auto-Renew”? Maybe that will re-use your previous details.