renewing an account

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  todkvogt · Member · Jun 15, 2018 at 2:40 pm

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  I am trying to renew an account I oversee but it won’t let me because it automatically logs me into my personal account. What do I do? I just need to update the credit card.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 16, 2018 at 6:53 pm

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  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account that you have Admin access to.

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  supernovia · Staff · Jun 17, 2018 at 12:39 am

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  @todkvogt you should be able to log out then log in with a different name. If it’s logging in automatically, can you send more details as to what’s happening?

  You can also try using an incognito window to log into the other account.