Renewing my domain

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  jamiemenaker · Member · Oct 11, 2016 at 6:00 pm

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  Hi there,
  I have gotten a few emails letting me know that my domain – jamiemenaker.com – needs to be renewed before December, but when I click over to WordPress it only gives me options to upgrade. I just want to stick with what I currently have & renew for another year. Can you please advise? Thank you!
  Jamie Menaker, (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Oct 11, 2016 at 10:26 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!