REQUEST LIVE CHAT

  • Unknown's avatar
    annieseagull · Member ·

    BILLING INQUIRY. URGENT.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Live chat is only available to accounts that own a paid plan.

    Can you please provide details on exactly what you need help with? The account you’re using to post here has not owned any upgrades on WordPress.com since 2014, and there is no recent billing activity on this account, nor do we even have a credit card on file for your account any more:

    https://wordpress.com/me/purchases/billing/

  • Unknown's avatar
    annieseagull · Member ·

    I don’t know how much more specific I can be. The only, hopefully, relevant piece of information I was able to uncover in the time that’s elapsed is that the login for the account in question is affiliated with my secondary (and scarely used) email address ((email visible only to moderators and staff)).

    There are 2 domains and incomplete/unmaintained sites associated with this account. I don’t recall enrolling as a Premium member but when logged, I see that I am identified as such.

    I do not want this Premium level membership and would like to be refunded and reverted to your basic membership plan. However, until that is implemented, I suppose I am entitled to the Premium perks, and am thus entitled to resolve this matter directly with someone from WordPress.

    So, to reiterate:
    On December 28th, 2018, I was charged $99 for renewal of “Premium” membership, which I, as I’ve states, I didn’t realize I had, havent used and would like to cancel (and be refunded)

    I am looking at my financial account statements right now: There are WordPress charges (more accurately, as it appears on my statement: WORDPR San Jos Purchase) for $99 on my Venmo account and another for $99 on my PayPal statement (charge appears as “PAYPAL ‘WORDPRESS’”),
    both at 4:47 EST on December 28, 2018. (I included the corresponding transaction #’s in my previous email.)

    Please guide me as to how I might best proceed.

    Thank you.
    .

  • staff-doublebassd · Staff ·

    Hi there,

    I checked and there is no account connected to that @gmail email you provided. I also did not find any emails that you sent from either this account or the email you provided. Can you provide the URL of the sites that are connected to the account? If so, I can find the account through the URLs.

    Do you remember the login details for the account? If you are able to log in and post in this thread under that account, that will verify ownership.

    Lastly, if you can email us the transaction id that you received from the purchase, that would also be a way for us to find and confirm the upgrade. You can email that information to help@wordpress.com.

    I’m sure that through one of these methods we can find the account and process the refund. Let us know if you have any questions. Thanks!

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