Requesting refund.

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  helenchangmd · Member · Aug 24, 2014 at 6:35 am

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  1. No receipt after upgrading. ($99). 2. Emailed several times to your support team. 3. No reply concerning major problems with the upgrade! 4. Submitted cancelation email 3 times. No reply to acknowledge my cancelation. 5. Today, my upgrade is still in your system.

  Kindly reply: my email: (email visible only to moderators and staff)

  Thank you for your attention.
  Sincerely, Helen Chang

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Aug 26, 2014 at 3:53 pm

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  Hi Helen,

  I see that Alex answered some of your questions here:

  https://en.forums.wordpress.com/topic/unable-to-play-video-after-upgrading-99-change-domain-names-and-email-add

  I’m sorry for the trouble you had with this upgrade. I have cancelled and refunded your purchase. (Please note it can sometimes take up to 10 business days for refunds to appear on your bank statement.)

  If you’d like to give it another try, I’d be happy to help with your concerns. Please let me know if I can do anything more to help.