Reset my admin email

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  jeremy865738622 · Member · Jul 9, 2021 at 9:55 am

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  Hi team,

  Having issues with logging in. Can you please reset my admin email to be

  I think when I set up this website years ago another address was used.

  Thanks
  Jeremy

  The site I need help with is http://www.hfinance.com.au. It is not hosted by WordPress.com, but it is connected with Jetpack.

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  staff-blorbo · Staff · Jul 9, 2021 at 7:36 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.