Reset password
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Hi there,
I’m trying to reset my admin password for my website jessicashermancasting.com, but I’m not receiving a reset link, and I’ve tried several times now. I’m able to login to the backend to view the analytics but cannot edit the actual page because I don’t have the password and can’t reset it.
Help please!
Thank you,
Jessica -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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Just to clarify, does this mean I would have to reach out to GoDaddy to reset the password?
Thank you for your help!
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If the options at https://wordpress.org/support/article/resetting-your-password/ don’t work for you, please either contact WordPress.org or GoDaddy for support with this.
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
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