Reset password does not help
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Hi, A charitable org that I volunteer for has been trying to get me access to their wordpress. The username is ‘lostdogankita’. When I first try to log in, asks me for a password but I have never set one. When I try to reset my password, I am emailed the following message ‘Someone has requested a password reset for the following account: Site Name: Lost Dog & Cat Rescue Foundation Username: lostdogankita If this was a mistake, just ignore this email and nothing will happen. To reset your password, visit the following address:’ with NO LINK following the colon. How do we fix this?
The blog I need help with is: (visible only to logged in users)
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Hi –
Please confirm the URL of the site in question. Share a link that I can click on. I’ll be glad to take a closer look once we have that information. Thanks.
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Thanks! https://lostdogrescue.org/ is the website.
Username: lostdogankita
https://lostdogrescue.org/wp-login.php?itsec-hb-token=lostrescue_adminuser
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This site is using sucuri.net’s services rather than the services here at WordPress.com. Can you try getting in touch with them?
These forums are for the free sites using our managed hosting service, which can be quite different from running your own WordPress installation at another host.
If you need more help than Sucuri can offer, here’s a link to the correct forums for self-managed sites:
https://wordpress.org/support/forums/
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