Resetting a Password

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  lorikluge · Member · Nov 14, 2018 at 4:24 pm

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  I am not being allowed to reset my own password. I keep getting ‘passwords do not match’ What do I do, I can’t get into my websites?

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  fstat · Staff · Nov 15, 2018 at 3:07 pm

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  Hi there,

  Have you tried the Account Recovery form?

  https://wordpress.com/wp-login.php?action=recovery

  Also, can you please let us know the address of the site you’re trying to access?

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  lorikluge · Member · Nov 15, 2018 at 5:36 pm

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  I’ve just recently taken over the administration of the site and the previous administrator left with no forwarding information…so I have no way of proving ownership.

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  supernovia · Staff · Nov 15, 2018 at 8:20 pm

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  @lorikluge can you verify what site you’re trying to log into?

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  lorikluge · Member · Nov 15, 2018 at 8:22 pm

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  performancemarine.ca

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  supernovia · Staff · Nov 15, 2018 at 8:26 pm

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  Ah okay. this is a self-hosted copy of WordPress through Dreamhost. It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have admin access to help you regain access. But I may be able to point you in the right direction.

  First contact Dreamhost to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  http://codex.wordpress.org/Resetting_Your_Password

  As long as you can log into Dreamhost, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support