Restore domain

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  chentetinoco · Member · Mar 14, 2021 at 11:13 am

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  Could you restore a domain I deleted?

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  staff-ozmodiar · Staff · Mar 14, 2021 at 6:13 pm

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  What is the URL of the site you are trying to have restored? We’ll be happy to take a look and see if we can help.

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  chentetinoco · Member · Mar 16, 2021 at 1:46 am

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  heartpensees.com

  Thank you

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  staff-mckluskey · Staff · Mar 16, 2021 at 8:12 am

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  Hi there!

  I have already restored the domain back to your account.
  I noticed that you upgraded to Premium, and when canceling that upgrade, you removed the paid plan in general. Would you like us to restore the original Personal plan you had for that site?

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  chentetinoco · Member · Mar 18, 2021 at 1:23 am

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  Thanks. I might restore my plan directly, as it seems there is a discount until tomorrow.
  I will decide that tomorrow, however, I do not know if I will be losing money by doing that.
  Did I loss the money from my Personal plan when I canceled the Premium one? Or somehow the accounts were balanced, and I was refunded what I did not end up using it.

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  fstat · Staff · Mar 18, 2021 at 7:39 am

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  Hi there,

  You cannot restore that plan by yourself. The Personal plan got removed when you canceled the Premium plan. You have purchased that plan for a year and it expires in September 2021, so I can restore it for you.

  Let me know how you want to proceed.

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  chentetinoco · Member · Mar 18, 2021 at 8:21 am

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  Yes, please restore it. Thanks for the clarification.

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  fstat · Staff · Mar 18, 2021 at 9:41 am

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  Done! Let me know if there’s anything else I can help you with.