retrieve account
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A previous colleague established the wordpress account.
He is no longer part of our company.
I only have the login for the admin-page of the URL.
The domain is owned by my company, and im a director of the company.
Is it possible to change the username and password of the wordpress account providing proof that i own the domain?
Or is it possible to move the admin-page to a different wordpress account?Thank you.
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The original owner of the account/domain will need to carry out the steps outlined here: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
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Hi sselliseth,
I only have the login for the admin-page of the URL.
The domain is owned by my company, and im a director of the company.Can you confirm which domain you need help with accessing?
Once I know sure, I’ll be happy to look at your options.
Thanks!
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Hi sselliseth,
restaurant-naert.dk is a WordPress.org site hosted by one.com. There is some information about the differences between WordPress.com and WordPress.org in this guide:
We are only able to help with access to WordPress.com sites hosted on our own servers. If you are unable to login at all, I recommend contacting your hosting provider for help. They should be able to give you more information about the next steps.
Support for WordPress.org sites is also available on these forums:
https://wordpress.org/support/
Come back to me if you have any questions.
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Hi again gemmacevans!
The problem is that i dont have the login information to the wordpress account used to design the website, so i cant fully change the site as i want.
I have access to the site that is designed.Is there any way to get the information over to a different worpress account?
Or make a new username and password for the old one? -
The alternative would be to make a new wordpress account, and copy everything from the designed domain to the new one.
But this would take up a lot of time.
Thank you
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Hi sselliseth,
The problem is that i dont have the login information to the wordpress account used to design the website
restaurant-naert.dk is completely separate from WordPress.com, which means we have no control over the site or its user accounts. You’ll need to speak to your hosting provider as they access to the site.
Is there any way to get the information over to a different worpress account?
I can answer any questions you have about moving to WordPress.com, but I’m unable to give you advice about making changes to restaurant-naert.dk as it stands. Those sort of changes would require an active account and/or FTP access.
I have access to the site that is designed.
Do you have another site in addition to restaurant-naert.dk?
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Hi again.
I have access to the website.
The problem is, i dont have the login information for the wordpress site used to design the website.
Its a different wordpress account than the one i am using now.One of my colleagues needs access to the other wordpress account to make changes to the website.
Is there a way to retrieve the old account when i dont have the username or password?
Or to transfer information from the old account to for example this wordpress account? -
Hi sselliseth,
Its a different wordpress account than the one i am using now.
What is the username for the account you are referring to? If you let me know, I’ll double check whether it’s a WordPress.com account or not.
Thanks!
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