Retrieving my domain

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  correctiveexercise · Member · Jul 14, 2018 at 11:01 am

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  Hi,
  I ordered a new .blog domain, but I canceled the purchase. However, my domain wont get back to the old wordpress.com domain. Instead, it became a mystagingsite.com domain. Please help me fix the issue. Thanks.

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  correctiveexercise · Member · Jul 14, 2018 at 11:03 am

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  My old website url is https://correctiveexercise.wordpress.com/

  Now it’s down. Please help.

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  correctiveexercise · Member · Jul 14, 2018 at 2:36 pm

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  modlook Can someone from the staff please take a look please?

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  correctiveexercise · Member · Jul 14, 2018 at 4:25 pm

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  Hi, dear staff,

  Can I get an answer on this? I really need the wordpress.com domain back. Now it has become this:
  https://wpcom-119642110.mystagingwebsite.com/

  it should be this:
  https://correctiveexercise.wordpress.com/

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  newbieboss · Member · Jul 15, 2018 at 3:54 am

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  Why doesn’t anybody answer me?
  Please help me get my domain back.
  I am willing to pay.

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  newbieboss · Member · Jul 15, 2018 at 6:36 am

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  Dear staff, please help

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  gemmacevans · Member · Jul 15, 2018 at 8:24 am

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  Hi correctiveexercise,

  Your account shows we have issued a full refund for the Business plan which included correctiveexercise.blog. I can restore both of these upgrades back to your site but I’ll need to send a payment request for the Business plan cost. Are you happy to proceed?

  
  @newbieboss — if you aren’t the original poster, please start a new thread for your question, thanks!

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  correctiveexercise · Member · Jul 15, 2018 at 8:40 am

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  Hi,

  I dont need the .blog domain. I just want my original https://correctiveexercise.wordpress.com/ domain back.

  Because after I upgrade and refunded, it has become:
  https://wpcom-119642110.mystagingwebsite.com/

  Do I need to pay in order to get the https://correctiveexercise.wordpress.com/ domain back??

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  gemmacevans · Member · Jul 15, 2018 at 4:48 pm

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  Hi correctiveexercise,

  I dont need the .blog domain. I just want my original https://correctiveexercise.wordpress.com/ domain back.

  No problem, I can revert your site back to the free plan with correctiveexercise.wordpress.com as the address. Before I do, I just want to check whether you wish to keep any of the content or media you added after installing custom themes or plugins? Or are you happy for me to revert your site back to how it was before they were installed?

  Do I need to pay in order to get the https://correctiveexercise.wordpress.com/ domain back??

  No, upgrading would only be necessary if you wanted to continue using the plan and domain — which is what I thought you wanted to do :) But there won’t be anything to pay because you only want to use the free address.

  Just let me know about the content and I’ll be happy to help.

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  correctiveexercise · Member · Jul 15, 2018 at 5:01 pm

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  Thanks for reply. I dont need to keep any of the content I added after installing custom themes. Please just revert it back to the original free plan.

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  gemmacevans · Member · Jul 15, 2018 at 7:11 pm

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  Thanks for confirming, we’ll look at this and come back to you once the process is complete.

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  gemmacevans · Member · Jul 16, 2018 at 8:31 am

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  We have reverted your site back to the Free plan and it is now using the address, correctiveexercise.wordpress.com — you might need to clear your browser cache if you are still seeing the previous address.