Reversing charges

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  daltonth1990 · Member · Jan 28, 2017 at 5:31 pm

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  I didn’t realize that my account was set up for automatic renewal and have been charged for another year subscription. I actually am deleting my account and was hoping I could have those charges reversed

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 28, 2017 at 6:16 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  daltonthomashuxley · Member · Jan 28, 2017 at 6:20 pm

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  Thanks for the reply darnell. This is the account that got charged I think.

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  staff-doublebassd · Staff · Jan 30, 2017 at 5:15 pm

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  Okay, great – that is the correct account.

  So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Just wanted to give you a heads up!

  Let me know if you want to proceed with the cancellation.

  Thanks!

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  daltonthomashuxley · Member · Jan 30, 2017 at 6:47 pm

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  I do want to move forward with cancellation

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  staff-doublebassd · Staff · Jan 30, 2017 at 7:17 pm

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  Hey there,

  Not a problem! I have canceled your subscription for daltonthomashuxley.net and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,