revslider already exists

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  theadelamine · Member · Oct 8, 2019 at 4:29 pm

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  Hello
  I am trying to install revslider and get the error message that its already installed but the issue is that it is not showing in my plugins

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Oct 8, 2019 at 5:20 pm

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  If you log in as the account which owns the Business Plan (not the one you’re currently logged into) and contact us via https://wordpress.com/help/contact we can help you through this via live chat. :)

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  theadelamine · Member · Oct 9, 2019 at 3:09 pm

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  Hi macmanx

  I just upgraded to business plan

  Can you help me solve the issue?

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  staff-zinnia · Staff · Oct 9, 2019 at 4:45 pm

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  Hi –

  I worry that you may now have 2 business plans paid for but are only needing one. My colleague was suggesting that you sign in the account where you had already purchased the original business plan.

  Before I cancel and refund the business plan on your theadelamine account, we need to figure out if you are able to sign in to WordPress.com under the marvelsconsultancy account.

  You can install plugins and themes through your WordPress.com dashboard now with the business plan added.

  Live chat support will come from https://wordpress.com/help/contact/ in the future. I can continue helping you here though to avoid any further confusion at the moment.

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  theadelamine · Member · Oct 9, 2019 at 6:04 pm

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  Hello

  thanks for your help
  Now I am logged in from the main account

  Can you proceed for the refund of the plan purchased today ?

  Concerning the plugins issue; I am now getting support via chat

  Thanks

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  staff-blorbo · Staff · Oct 9, 2019 at 6:15 pm

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  It has been canceled and refunded. :)