RippleOutNow.com website

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  nmcquillan · Member · Feb 15, 2021 at 10:06 pm

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  I have a Word Press website called Ripple Out Now. My Google page usually goes straight to my admin page. It is no longer doing this. I entered what I thought were my username and password, but they don’t take me to my site. What do I do?

  Thanks for your time with this.

  Niamh

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  staff-blorbo · Staff · Feb 15, 2021 at 10:56 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.