S.O.S
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Having some major issues around here.
Already have a website hosted by ahead host. Having issues logging into it via wordpress so I ended up logging in here using my google account just to write a ticket since I could NOT access wordpress customer support using my own wordpress website hosted by another service. MY domain name is xsneox.bid and at the moment trying to fix an IP Address access issue where I myself can’t open it while I was editing it an hour ago or so. Been having so many issues between screen of death, unable to upload a header image without being prompted to wait for 2 seconds before I try again and so on. Having a major headache from all this and could use any help in here. -
Hi there,
I’m afraid you’re in the wrong place. This forum is for WordPress.com, the hosting provider, and we can only help with sites hosted on our servers.
Your site at Ahead Host is built using the open source WordPress software made by the community on WordPress.org. That site is not on our servers, doesn’t use the modified version of WordPress that we use on WordPress.com, and we don’t have any access to or control over it, so we’re not able to help with this.
From what you describe the issue here is between your hosting provider and your domain registrar, and how your domain is connected to your site, so the best option is to contact your hosting provider’s support directly for help.
If they say this is a WordPress issue, you’ll want the forums over on WordPress.org:
https://wordpress.org/support/forums/
If you’ve never used those forums before, you’ll need to create a username account there before you can post there, as neither your WordPress.com username account, nor your site’s unique admin account credentials, will give you access there.
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