Scammed

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  maple1975 · Member · Apr 28, 2023 at 9:41 pm

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  I have been scammed and my website and domain has been locked. Is there anything I can do?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 1, 2023 at 1:57 pm

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  Hello,

  I’m sorry, but we cannot assist you directly with your issue because your site is not hosted on our WordPress.com managed hosting service.

  To explain further, our service uses a customized server environment that is specifically optimized for WordPress. We provide built-in security, performance improvements, and in-house support for all site-related inquiries. Our customized version of WordPress is different from the one you are using with your current hosting provider, and we do not have access to your site to diagnose the problem.

  The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.