SCAMMED

  • Unknown's avatar
    hanaevreith · Member ·

    I had support cancel my account nearly a year ago yet I was charged 91 dollars today, and was NEVER refunded last time I made a complaint. I need to be refunded — I’ve never used the domain name nor have I EVER used my wordpress account, and it is ridiculous that even after I asked for my account to be closed, I’m still getting charged. I need a FULL refund of the 91 dollars I was charged at once. I don’t normally get this angry with customer service but this is actually just unbelievable. EVEN WHEN I GO TO TRY TO GET A REFUND, MY ACCOUNT GIVES ME NO OPTION TO DO SO!!! I am actually fuming. This website is a complete and utter scam. Can anyone please help me to get my refund? Because my profile gives me no option.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was recently purchased is not associated with the account you contacted us from. The last charge under this particular account was on 11/29/16 and has since long expired.

    Do you happen to have another WordPress.com account where you had an upgrade? Or did you ever purchase an upgrade for someone else? If the former, to confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • staff-doublebassd · Staff ·

    You also mentioned that a year ago, you contacted us asking for a refund, but we have no history of you contacting us until now. Also, like I mentioned, the only charges we have from your account is from 11/29/16 and you would have had to contact us within 30 days of that date to be eligible for a refund. So, either there is a different account that you were charged under or there must be some misunderstanding. We’re definitely here to help clear things up.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

    Let me know. Thanks!

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