Serious Cache Issue

  • Unknown's avatar
    techteam28318f53ae · Member ·

    Pages and Posts keep on reloading back to previous revisions upon refresh and purge cache.
    How to resolve the issue, thanks.

    The site I need help with is [visible only to staff] (email visible only to moderators and staff)/. This site is not linked to my WordPress.com account.

  • Unknown's avatar
    techteam28318f53ae · Member ·

    Our website gt hacked before, and we have restored from the backup. It has been running ok for a few months, until this happens again.

    What I’ve done:
    – deactivate plugins
    – replace wp-admin and wp-includes folder
    – checking malicious code with Sucuri and Wordfence
    – Force clear cache, server cache as well

    But all this do not works. everything I have done will revert back to previous versions, including my settings and plugins.

    Kindly assist, thanks.

  • staff-totoro · Staff ·

    Hi there,

    The site nexusmediacorp.com appears to be a self-hosted WordPress (also called “.org”) site hosted on an outside web hosting company via Cloudflare DNS, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/nexusmediacorp.com+dns

    To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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