Server 500 Error

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  womensquest · Member · Nov 1, 2020 at 8:37 pm

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  Hi there, I often receive a server error (500 error) when I try to update specific pages of my site. It often doesn’t allow it to update. How do I fix this?

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  fstat · Staff · Nov 2, 2020 at 10:49 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  womensquest · Member · Nov 3, 2020 at 2:36 pm

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  Yes, the site is womensquest.com and it is for updating the recordings page under the Quest online membership https://womensquest.com/thequest/recordings/.

  Thanks

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  staff-blorbo · Staff · Nov 3, 2020 at 7:05 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.