Server and account is down for me, but others can see my blog
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My site is mootennis.com… tried logging on this morning, but it says the server is down and and I can’t log into the dashboard. Strange thing is that others have reported to me that the site is fine and working OK, but I have tried using multiple devices at home and i can’t get anything to work. Any thoughts why this could be? From a quick look on forums, could it be something with the IP being blocked? I don’t really understand what this means. Please help!
The blog I need help with is: (visible only to logged in users)
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Hi there!
I’m sorry you’re having trouble accessing your site. We’re looking into the issue currently. Could you provide us with the following information to help us investigate?
- Who is your ISP?
- What is your IP? (Visit https://www.google.com/#q=whats+my+ip)
- Can you visit these four sites and let me know if you can access any of them?
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Thanks for the response. I’m pleased to say that I have just been able to get into my blog this evening. Thanks again if you managed to fix this!
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Fabulous! We’re very sorry for the inconvenience.
We have some automated security measures in place that prevent access from IP addresses that are seen as abusive or possibly harmful to WordPress.com. Your ISP routes traffic to the USA (and possibly other countries) for many of their customers over a small number of IP addresses, so in this case, one bad actor on the network caused multiple customers to get blocked from accessing WordPress.com. We have identified the IP addresses in question and worked around this issue for now.
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