server cannot be found

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  sophitlife123 · Member · Jul 30, 2021 at 3:33 pm

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  hi I am trying to log into my account on WordPress but I cannot access through WordPress or my webhoster, in the webhosting I can log in but I cannot access my website it says server cannot be found

  Site: sophitlife.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 30, 2021 at 9:45 pm

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  http://sophitlife.com/ seems to be working just fine now.

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  So, if that happens again, I recommend contacting your hosting provider’s support: https://www.hostgator.com/help