Server IP address not found

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  wolfftrap · Member · Nov 19, 2020 at 4:26 pm

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  Hi, I’m trying to go to my wordpress site (nycityfit.com) and it’s saying the server IP address could not be found.

  I can see my content when I log in through wordpress, though.

  Can you help?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 19, 2020 at 8:06 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  In this case though, you’ll need to contact your hosting provider about this: https://www.bluehost.com/contact

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  staff-ozmodiar · Staff · Nov 19, 2020 at 8:08 pm

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  Hi!

  It looks like nycityfit.com has nameservers for Bluehost. Are you trying to point nycityfit.com to a Bluehost site? Or are you trying to point it to your nycityfit.wordpress.com site here on WordPress.com?

  https://wordpress.com/support/move-domain/change-name-servers/