Session Expired before even logging in

  • Unknown's avatar
    magicmushroomjamaica · Member ·

    I’m getting a session expired message whenever I try to login to my site. I enter my username and password, and then do the captcha. When I try to select the box that says ‘I am a human’, I get a message that says ‘session expired, please try again.’ I’ve cleared cache and cookies, and this happens in different browsers and on different computers and tablets.

    The site I need help with is magicmushroomsjamaica.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with A2 Hosting.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    You can look for help at the community forums here: https://wordpress.org/support/forums/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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