Shipping costs are not consistently added to the order basket with Flexible Shipping plugin

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  catfroghealth · Member · May 17, 2021 at 1:32 pm

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  The shipping costs don’t appear consistently in the basket. Sometimes they appear, sometimes they don’t. I noticed this problem when I changed the amount while testing the basket, for example, initially the costs were there but didn’t come back after I changed the amount of order. Also, ‘free shipping’ option is not displayed at all when the order is over 99 Euro, which is my treshhold above which the shipping is for free…

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  staff-ozmodiar · Staff · May 17, 2021 at 4:35 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org