Shop/Jetpack ‘unexpected error please contact support’
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Hello, my websites jetpack is having trouble connecting. I was able to log into jetpack and navigate my way to an authentication screen, apart from that, I am seeing no info via jetpack after logging in except a yellow notification saying to check my primary WP connection. I also navigated my way to the jetpack debug tool which returned ‘Unexpected error, please contact support’
I have updated my website and plugins, I feel like I am at a dead end, any help is appreciated!WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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We’re being blocked from accessing https://bogartracingwheels.com/xmlrpc.php?for=jetpack which Jetpack requires to function.
Unfortunately, blocking XML-RPC is not a great solution for fighting security risks. It’s akin to selling your car because you don’t want it to be stolen.
Your site’s XML-RPC file is kind of like a communication gateway to your site. Jetpack, the WordPress Mobile Apps, and other plugins and services will use this file to communicate to your site. If this is blocked, you will have other issues pop-up down the road for the same reasons.
If you are using any security plugins, please try connecting with those temporarily deactivated. If you don’t have any, or if that didn’t work, I would suggest contacting your hosting provider and asking them to unblock your site’s XML-RPC. The most popular hosting providers out there have managed to find other ways to protect their servers without having to hinder your site and your ability to use services with your WordPress site.
If they refuse to make any changes, and if you want to use apps and plugins like Jetpack, I’d suggest looking for a new host. Here are a few hosts we recommend: https://jetpack.com/hosting/
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